Privacy Policy.

Last updated: May 9, 2026

This Privacy Policy explains how Spark Forward Electric ("we", "us", "our") collects, uses, stores, and protects personal information when you visit our website (callsparkies.com), request a quote or service, or otherwise interact with our business. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

What information we collect

We collect personal information only when it is necessary to provide our services or respond to an inquiry. This includes:

• Contact information — your name, phone number, email address, and service address.
• Job and project information — the scope of work you request, photos or sketches you share, estimate amounts, and scheduling details.
• Payment information — billing details processed through our accounting software. We do not store credit card numbers ourselves; payment data is handled by Intuit QuickBooks Online.
• Communication records — messages you send us via phone, email, text, or website forms, and our responses.
• Website data — basic technical data automatically collected when you visit our site, such as IP address, browser type, and pages viewed. This is used to keep the site running and is not used to identify you personally.

We do not collect sensitive personal information (such as health, citizenship, or financial account credentials) and do not knowingly collect information from children under 13.

How we use your information

We use the personal information we collect to:

• Respond to inquiries and provide quotes.
• Schedule, perform, and follow up on electrical work at your property.
• Send invoices, receive payments, and maintain accurate records for tax and warranty purposes.
• Communicate about your project, including reminders, scheduling changes, and review requests after completed work.
• Improve our service quality, train our team, and protect against fraud.

We do not sell, rent, or trade your personal information.

Third parties we share information with

To run our business, we use a small number of trusted third-party service providers. Each is bound by their own privacy commitments and processes information only on our behalf:

• Intuit QuickBooks Online — accounting, estimates, invoices, and payments.
• Google Workspace — email, calendar, and document storage.
• Telegram and n8n.cloud — internal job-management automation.
• Anthropic — AI assistance used internally to draft and route communications.
• Payment processors and banking partners as required to process transactions.

We may also share personal information when required by law, court order, or to protect our legal rights or the safety of others.

How we store and protect your information

We retain personal information only as long as it is needed for the purpose collected, or as required by Canadian tax and business-records law (typically seven years for financial records).

We protect your information through reasonable safeguards: access-controlled cloud accounts, multi-factor authentication on staff accounts, encrypted data transmission, and limiting access to staff who need it for their work.

No system is perfectly secure. If a privacy breach occurs that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada in accordance with PIPEDA.

Your rights

Under Canadian privacy law you have the right to:

• Ask what personal information we hold about you.
• Request a copy of that information.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw consent for future use of your information (subject to legal and contractual restrictions).
• Lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Cookies and analytics

Our website may use cookies for basic functionality (such as remembering form entries) and may use a privacy-respecting analytics tool to count visits. You can disable cookies in your browser settings. Disabling cookies will not prevent you from using our site.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be highlighted on this page or communicated to active customers by email.

Contact us

If you have questions about this policy or about how your personal information is handled, please contact: